FAQ

Frequently Asked Questions (FAQ)- Eye Doctor Honolulu at Kahala Eye Clinic

1. How do I get to Kahala Eye Clinic from Longs Drugs at the Kahala Mall?

Kahala Eye Clinic is located on the second floor of the Kahala Office Tower, just a short walk from Longs Drugs. Click here for detailed walking directions. Our convenient location makes it easy to combine shopping and eye care in Honolulu.

2. Does Kahala Eye Clinic accept medical insurance?

Yes! Our clinic accepts a wide range of medical insurance plans and directly bills your insurance for covered services. Common plans include Anthem, Premera, HMSA, Aetna, Tricare, and more. If your plan isn’t in-network, we can often submit claims for reimbursement so you can maximize your benefits with minimal hassle.

3. What vision insurance does Kahala Eye Clinic accept?

Our eye clinic assists patients with vision insurance for exams, glasses, and contact lenses in Honolulu. Popular plans include HMSA, VSP, Spectera, Davis, EyeMed, and others. We do not directly contract with vision insurers but simplify the reimbursement process so you receive your benefits. We also accept FSA/HSA funds and offer flexible financing. Our clinic offers a wide selection of contacts and specialty contact lenses, and our staff can assist in finding the right solution for your needs.

4. I’m visiting Hawaii and lost a contact lens. Can I get a replacement without an eye exam?

Yes! If you have a valid prescription, we can provide a replacement lens when you make any purchase at our clinic—such as sunglasses, eyewear, or an eye exam. Our goal is to make Honolulu eye care convenient for visitors and residents alike. The clinic is conveniently located and designed to support both residents and visitors with their vision care needs.

5. Do you accept QUEST insurance?

No, we do not accept QUEST insurance. We offer affordable self-pay exam options. For questions about your benefits, please contact our office directly.

6. What is your policy on refunds or cancellations for glasses orders?

All eyewear is custom-made for each patient. Once lenses are cut and frames adjusted, refunds or cancellations are not possible because the products are tailored and cannot be resold. For orders with partial payments, the remaining balance must be paid before glasses are released. Our eyewear is crafted for precision and quality, ensuring each pair meets the unique needs of every patient.

7. Can Kahala Eye Clinic handle eye emergencies?

Yes! Our emergency eye clinic is available for urgent eye care situations, including sudden vision changes, minor eye trauma, foreign objects in the eye, eye infections, abrasions, painful bumps, red eyes and more. If you experience an eye emergency, contact us immediately so our eye doctor can provide timely care and protect your vision.

8. How often should I have an eye exam in Honolulu?

Routine eye exams in Honolulu are recommended every 1–2 years, depending on age, health, and vision needs. Regular exams help detect eye conditions early, maintain clear vision, and ensure your prescription for glasses or contact lenses in Honolulu is up to date. Our Honolulu eye clinic offers comprehensive eye exams designed to detect a wide range of eye diseases and vision issues. We take the time to ensure each comprehensive eye exam is thorough and personalized.

9. What treatments does Kahala Eye Clinic offer for dry eyes?

We specialize in diagnosing and treating dry eye in Honolulu, including modern therapies to restore comfort and protect your eyes from long-term damage. Our tailored approach ensures lasting relief and improved eye health. The clinic provides effective treatments and advanced dry eye treatment options tailored to each patient.

10. Why choose Kahala Eye Clinic for Honolulu eye care?

At Kahala Eye Clinic, we combine advanced diagnostics, personalized attention, and curated independent eyewear to deliver exceptional eye care. Our clinic is equipped with advanced technology for comprehensive eye care, including the detection and management of eye diseases such as glaucoma and macular degeneration. Our friendly and professional staff are known for their skill, professionalism, and commitment to providing quality vision care and support for the entire family. The practice is a trusted destination for comprehensive eye care in Honolulu. We feature a full optical, specialty contact lenses, and custom solutions for complex vision needs. From routine exams and contact lens fittings to emergency services and dry eye treatments, our clinic is dedicated to keeping your vision clear and your eyes healthy. Schedule an eye appointment or book a visit today for a comprehensive eye exam—take the time to achieve clear vision and a better quality of life. Meet our doctor and staff, and schedule an eye exam at Kahala Eye Clinic today.